// For exporters, importers and manufacturers
The buyer writes at 2 a.m. By 8 the reply is ready.
Email, WhatsApp and Viber with buyers and suppliers abroad, in many languages. The AI prepares a draft in their language with a translation for you — and never gives a price quote unless you allow it.
Channels your customers usually use
- Viber· paid add-on
- Telegram
- Gmail
- Website chat
- Web forms
// One night, one enquiry
From 02:14 to 08:05 — without losing sleep or a buyer.
Timeline: at 02:14 an email in German arrives from a buyer in Hamburg. A draft in German with an English translation is prepared at once, without a price. At 08:00 you get a notification. At 08:05 you add the price and send it; it goes out in German from the same email address.
// Exporters, importers & manufacturers
What the AI answers — and what comes to you.
Example questions. The AI answers only what you have written in your knowledge cards.
Diagram: customer questions are sorted into two columns — those the AI answers from knowledge cards, and those that go to you.
The AI answers, instantly
- Which certifications do you have? — from the card «Certifications»
- Welche Verpackungsgrößen gibt es? — from the card «Packaging»
- Can you send the spec sheet? — from the card «Specifications»
- Do you ship outside the EU? — from the card «Shipping»
Comes to you
- Bitte ein Angebot für 20 Paletten, CIF Hamburg — Price quote — draft with translation, you send it
- Can we get a sample by Friday? — A commitment — you decide
- Web form: new distributor from Sweden — New partnership
// How the AI answers
Three checks before any reply goes out.
A message arrives — from any channel.
Is the answer in a knowledge card you approved?
No → to you, with a notification and a one-line summary
Does the reply mention a price or number you didn't approve?
Yes → blocked. It only states prices you approved
Do you allow automatic replies at this hour?
No → a ready draft; you send it with one tap
The reply goes out, in the customer's language.
+ a translation for you
If even one fails, the AI does not answer — it notifies you with a one-line summary and a ready draft. And when you reply in a conversation yourself, the AI stays quiet there for 12 hours.
Google reviews (Business Profile, Search and Maps) arrive in the same inbox; those with 3 stars or fewer are never answered automatically.
// Ask us
Ask us anywhere.
Write to us on the channel you prefer. We answer with the app itself — so you see first-hand how it will answer your own customers.
- Emailinfo@icanhelp.ai
- WhatsApp[OWNER: WhatsApp link]
- Instagram[OWNER: Instagram link]
- Messenger[OWNER: Messenger link]
- Viber[OWNER: Viber link]
- Telegram[OWNER: Telegram link]