// For shops and e-shops
Every question under a post is a customer who wants to buy.
Shipping, returns, store hours — the AI answers DMs and comments instantly. Only the prices you approve; discounts and stock come to you.
Channels your customers usually use
- Messenger
- Instagram comments
- TikTok comments
- Web forms
// Shops & e-shops
What the AI answers — and what comes to you.
Example questions. The AI answers only what you have written in your knowledge cards.
Diagram: customer questions are sorted into two columns — those the AI answers from knowledge cards, and those that go to you.
The AI answers, instantly
- Do you ship to Cyprus? — from the card «Shipping»
- Can I return it if it doesn't fit? — from the card «Returns»
- Τι ώρα κλείνει το κατάστημα; — from the card «Opening hours»
- Is this cotton? — from the card «Product materials»
Comes to you
- Comment: “Price?” — Price — not approved by you
- Do you have it in medium? — Stock — changes every day
- My order hasn't arrived yet — Order issue
// How the AI answers
Three checks before any reply goes out.
A message arrives — from any channel.
Is the answer in a knowledge card you approved?
No → to you, with a notification and a one-line summary
Does the reply mention a price or number you didn't approve?
Yes → blocked. It only states prices you approved
Do you allow automatic replies at this hour?
No → a ready draft; you send it with one tap
The reply goes out, in the customer's language.
+ a translation for you
If even one fails, the AI does not answer — it notifies you with a one-line summary and a ready draft. And when you reply in a conversation yourself, the AI stays quiet there for 12 hours.
Google reviews (Business Profile, Search and Maps) arrive in the same inbox; those with 3 stars or fewer are never answered automatically.
// Ask us
Ask us anywhere.
Write to us on the channel you prefer. We answer with the app itself — so you see first-hand how it will answer your own customers.
- Emailinfo@icanhelp.ai
- WhatsApp[OWNER: WhatsApp link]
- Instagram[OWNER: Instagram link]
- Messenger[OWNER: Messenger link]
- Viber[OWNER: Viber link]
- Telegram[OWNER: Telegram link]