// For hotels and holiday lets
Answer every guest — even at 2 a.m.
Questions from all over the world, in every language, via WhatsApp, Instagram, email and Google reviews (Business and Maps). The AI answers the practical ones; prices and availability only if you approve them.
Channels your customers usually use
- Messenger
- Viber· paid add-on
- Gmail
- Website chat
- Google Business
- Google Maps
// Hotels & holiday lets
What the AI answers — and what comes to you.
Example questions. The AI answers only what you have written in your knowledge cards.
Diagram: customer questions are sorted into two columns — those the AI answers from knowledge cards, and those that go to you.
The AI answers, instantly
- Τι ώρα είναι το check-in; — from the card «Check-in / check-out»
- Avete il parcheggio? — from the card «Parking»
- Is breakfast included? — from the card «Breakfast»
- How far are you from the airport? — from the card «Location»
Comes to you
- Was kostet die Suite im Oktober? — Price — not approved by you
- Do you have availability 12–15 August? — Availability — only you know it
- 2★ review: “The room wasn't clean” — Review ≤3★ — never automatic
// How the AI answers
Three checks before any reply goes out.
A message arrives — from any channel.
Is the answer in a knowledge card you approved?
No → to you, with a notification and a one-line summary
Does the reply mention a price or number you didn't approve?
Yes → blocked. It only states prices you approved
Do you allow automatic replies at this hour?
No → a ready draft; you send it with one tap
The reply goes out, in the customer's language.
+ a translation for you
If even one fails, the AI does not answer — it notifies you with a one-line summary and a ready draft. And when you reply in a conversation yourself, the AI stays quiet there for 12 hours.
Google reviews (Business Profile, Search and Maps) arrive in the same inbox; those with 3 stars or fewer are never answered automatically.
// Ask us
Ask us anywhere.
Write to us on the channel you prefer. We answer with the app itself — so you see first-hand how it will answer your own customers.
- Emailinfo@icanhelp.ai
- WhatsApp[OWNER: WhatsApp link]
- Instagram[OWNER: Instagram link]
- Messenger[OWNER: Messenger link]
- Viber[OWNER: Viber link]
- Telegram[OWNER: Telegram link]